Bring us your messiest workflow. We'll walk it with you.
How the hall gets booked, how program pricing works, how you chase renewals. No canned tour. We walk Communal through your real process so you can see the fit before you decide.
Member Portal Software
Member portal software that gives every member a self-service account. They check their membership, renew, and keep family details current on their own. The same login holds their digital membership card, program signups and invoices, so fewer questions land in the office inbox.
Renewal in reach
Members renew early without emailing you
Members check and renew their own memberships
Members see their active and expired memberships on separate tabs, with their member ID. Once the early renewal window opens, the option to renew shows up on the membership itself, so nobody has to email staff to ask where they stand.
- Active and Expired tabs
- Member ID on the account
- Early renewal and auto-renew settings, where enabled
- A link to the memberships they can buy
Household in one place
Family details kept current by members
Family details and digital cards in the same account
A parent adds their partner and kids to the household once, and those names are there the next time they register someone. Members open their digital membership card from the portal and change their own contact details, so staff are not retyping updates that arrived by email.
- Digital membership card, ready for Apple or Google Wallet
- Family and household members in one place
- Profile changes save straight to the member's record
- Fewer routine account emails for staff to answer
One login
Programs, bookings, and invoices together
Programs, bookings and invoices behind the same login
Membership is only one reason people sign in. The same portal is where members register for programs, book a room or court, pay an invoice, look up a past donation and sign up to volunteer.
- Program and event registration
- Facility bookings and invoices
- Donation history
- Volunteer signups
- One login across your organization
Powering 500+ community organizations
Frequently asked questions
In Communal's portal, members can view their memberships, renew when the renewal window is open, open their digital card and manage family or household details. The same account covers program registration, invoices, donation history, facility bookings, volunteering and account settings.
It takes the most common questions off your desk. Members can see their own status, renewal options, card and registrations without asking, and those are the emails that fill a membership coordinator's inbox during renewal season.
Yes. The member account has separate Active and Expired tabs, so members can check what has lapsed without asking staff.
Yes. Members open their digital membership card from the portal and add it to Apple Wallet or Google Wallet from there. It is the same account they use to renew and register.
No. The member portal runs in the browser on a phone, tablet or computer. The one piece that lives outside the browser is the digital membership card, and that goes into the wallet app already on their phone.
Your data is stored in a secure database that is not accessible to anyone. Users' credit card information is not stored on our platform. We utilize Stripe to process payments, learn more about how they store their data here.
You can! Our team is happy to help migrate data from an excel spreadsheet or an existing platform you utilize today. Contact us for more questions.
Communal directly deposits into your bank account. We do not hold any funds on our platform.
Yes, Communal is fully PCI-DSS compliant as we partner with Stripe as our payment processor. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Communal does not have access to see or store any credit card data as all transactions are sent directly to Stripe.