Automated Membership Renewals
Boost membership retention rates and revenue by automating your membership renewal process.
Set it and forget it with automatic renewals
Boost membership retention rates and revenue by automating your membership renewal process. Save time and reduce manual work while ensuring a seamless experience for your members.
- Automated email notifications and reminders at key intervals before renewal
- Securely process automatic payments with industry-leading encryption
- Flexible renewal options including auto-renewal and manual renewal
- Detailed renewal tracking and reporting
Customize renewal reminder emails
Set up personalized reminder emails that go out automatically before memberships expire. Choose when reminders are sent (30 days, 14 days, 7 days before) and customize the message to match your organization's voice.
- Customizable reminder schedule
- Personalized email templates
- Member name and expiry date merge fields
- Preview and test emails before sending
Track renewal rates and identify at-risk members
Get insights into your membership retention with detailed renewal analytics. Identify members who haven't renewed and reach out personally, or see which membership types have the highest retention rates.
- Renewal rate tracking by membership type
- At-risk member identification
- Lapsed member recovery tools
- Revenue forecasting from renewals
Powering 500+ community organizations
Frequently asked questions
Members can opt into auto-renewal when they sign up or from their member portal. When their membership is about to expire, Communal automatically charges their saved payment method and extends their membership. Members receive email confirmations and updated digital membership cards.
You control the reminder schedule. Common setups include reminders at 30 days, 14 days, and 7 days before expiration. Each reminder includes a link for members to renew online. You can also send reminders to lapsed members after expiration.
If a payment fails, Communal notifies the member and prompts them to update their payment method. You can configure retry attempts and grace periods. Members maintain access during the grace period while resolving payment issues.
Yes, members can manage their auto-renewal setting from their member portal at any time. They can switch between auto-renewal and manual renewal, or cancel their membership entirely. Cancellation notifications are sent to staff.
Your dashboard shows renewal analytics including overall renewal rate, renewal rate by membership type, and lists of upcoming expirations. Identify at-risk members who haven't responded to reminders and reach out personally to improve retention.
Yes! Create promotional pricing for early renewals to encourage members to renew before expiration. Set up time-limited discounts like 10% off if renewed 30+ days early, and highlight the savings in your reminder emails.
Your data is stored in a secure database that is not accessible to anyone. Users' credit card information is not stored on our platform. We utilize Stripe to process payments, learn more about how they store their data here.
You can! Our team is happy to help migrate data from an excel spreadsheet or an existing platform you utilize today. Contact us for more questions.
At Communal, we offer a competitive service fee of up to 2% per transaction, which can decrease with higher transaction volumes. This approach allows us to keep your subscription costs low while maintaining the exceptional quality of service you expect.
Communal directly deposits into your bank account. We do not hold any funds on our platform.
Yes, Communal is fully PCI-DSS compliant as we partner with Stripe as our payment processor. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Communal does not have access to see or store any credit card data as all transactions are sent directly to Stripe.
See It In Action
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