Automated Membership Renewals
Stop chasing lapsed members with spreadsheets. Automate renewal reminders and enable auto-pay to boost retention and recover lost revenue.
Why automate membership renewals?
Save time, boost retention, and increase recurring revenue
Save 10+ Hours Weekly
Stop tracking spreadsheets and sending manual reminders. Renewals happen automatically.
Auto-Pay Convenience
Members opt into auto-renewal and their cards are charged automatically at expiration.
Smart Reminders
Personalized reminder emails with one-click renewal links sent at the intervals you choose.
Boost Retention
Organizations using automated renewals see significantly higher retention rates compared to manual processes.
End the cycle of manually tracking renewals
Community associations and nonprofits waste hours every week tracking membership expiration dates in spreadsheets and sending manual renewal reminders. Communal automates the entire process, so members renew themselves and payments flow automatically.
- Automated email reminders sent 30, 14, and 7 days before expiration
- Auto-renew option charges saved payment methods automatically
- Members self-serve renewals through the member portal
- Payments via Stripe deposit directly to your bank account
Personalized renewal reminders that actually get opened
Generic renewal emails get ignored. Communal sends personalized reminders with the member's name, membership type, and expiration date. Choose your reminder schedule and customize the message to match your organization's voice.
- Customizable reminder schedule (30, 14, 7 days, etc.)
- Personalized email templates with merge fields
- One-click renewal link in every reminder
- Track email opens and renewal conversions
Identify at-risk members before they lapse
Don't wait until members have already left to realize there was a problem. Communal's renewal analytics show you exactly who hasn't renewed, which membership types have the lowest retention, and where to focus your outreach efforts.
- Real-time renewal rate tracking by membership type
- At-risk member alerts before expiration
- Lapsed member recovery campaigns
- Revenue forecasting based on renewal patterns
Powering 500+ community organizations
Frequently asked questions
Members can opt into auto-renewal when they sign up or from their member portal. When their membership is about to expire, Communal automatically charges their saved payment method and extends their membership. Members receive email confirmations and updated digital membership cards.
You control the reminder schedule. Common setups include reminders at 30 days, 14 days, and 7 days before expiration. Each reminder includes a link for members to renew online. You can also send reminders to lapsed members after expiration.
If a payment fails, Communal notifies the member and prompts them to update their payment method. You can configure retry attempts and grace periods. Members maintain access during the grace period while resolving payment issues.
Yes, members can manage their auto-renewal setting from their member portal at any time. They can switch between auto-renewal and manual renewal, or cancel their membership entirely. Cancellation notifications are sent to staff.
Your dashboard shows renewal analytics including overall renewal rate, renewal rate by membership type, and lists of upcoming expirations. Identify at-risk members who haven't responded to reminders and reach out personally to improve retention.
Yes! Create promotional pricing for early renewals to encourage members to renew before expiration. Set up time-limited discounts like 10% off if renewed 30+ days early, and highlight the savings in your reminder emails.
Your data is stored in a secure database that is not accessible to anyone. Users' credit card information is not stored on our platform. We utilize Stripe to process payments, learn more about how they store their data here.
You can! Our team is happy to help migrate data from an excel spreadsheet or an existing platform you utilize today. Contact us for more questions.
Communal directly deposits into your bank account. We do not hold any funds on our platform.
Yes, Communal is fully PCI-DSS compliant as we partner with Stripe as our payment processor. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Communal does not have access to see or store any credit card data as all transactions are sent directly to Stripe.
See How Communal Works for Your Organization
Get a personalized walkthrough of the features that matter most to you. We'll answer your questions and help you understand if Communal is the right fit.
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