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How the hall gets booked, how program pricing works, how you chase renewals. No canned tour. We walk Communal through your real process so you can see the fit before you decide.
Automated Membership Renewals
Communal sends each renewal reminder before a membership expires and links the member straight to their member portal to renew online. Members who turn on auto-renew are charged on their saved card, so nobody works through a spreadsheet of expiry dates at the end of every month. Running an association? See membership software for small associations.
How automated membership renewals work
Four pieces that replace the expiry spreadsheet and the reminder emails you used to send by hand.
Reminders on a schedule
Pick how many days before expiry each membership type sends its reminder. Communal sends it on the day.
Auto-renew on a saved card
Members opt in, and when the membership comes due their card is charged and the term is extended.
Renewal from the portal
Each reminder links to the member's memberships page, where they renew and pay online.
A list of who is up next
Filter members by expiry date and see at a glance who is set to auto-renew and who is not.
Renewals due
Nobody chases renewals by email
Take renewal tracking off the treasurer's desk
In a lot of community associations, renewals mean a spreadsheet of expiry dates and a volunteer sending reminder emails one at a time. Communal keeps track of the dates for you. Reminders go out on schedule, members renew themselves online, and the payments reach your bank through Stripe.
- Automated reminder emails a set number of days before expiration
- Auto-renew option charges saved payment methods automatically
- Members self-serve renewals through the member portal
- Payments via Stripe deposit directly to your bank account
Reminders scheduled
Sent 30 days out, on its own
Renewal reminders that tell members exactly what happens next
Vague renewal emails get ignored. Each Communal reminder names the membership, says how many days are left, and tells the member whether their card will be charged or the membership will lapse. Set the timing separately for each membership type.
- Choose how many days before expiry the reminder goes out
- Optional email on the expiry date and a follow-up after it lapses
- Every reminder links members straight to their memberships page
- Send your own custom email when a member renews or auto-renews
- Auto-renewing members get a heads-up before their card is charged
Caught early
See who expires next month today
See who is about to lapse before they do
Communal lists memberships by expiry date and shows which ones have auto-renew turned on. The members without it are the ones worth a phone call before the end of the month, and the Active Memberships report shows whether your numbers are holding by membership type.
- Filter memberships by expiry date to see who is up next
- See which upcoming renewals are set to auto-renew
- Active Memberships report tracks trends by membership type
- Automatic follow-up email after a membership expires
Powering 500+ community organizations
Frequently asked questions
Communal charges the member's saved card when the membership comes due and extends it for another term. Members opt in when they sign up or later from their member portal. They get an email confirmation, and their digital membership card updates with the new date.
Set the timing on each membership type and Communal sends the emails for you. You choose one reminder a number of days before expiration, an optional email on the expiry date, and an optional follow-up a set number of days after it lapses. Each reminder links members to their memberships page, and members on auto-renew get a notice a few days before their card is charged.
Communal emails the member a link to update their card, along with the date it will try again. The charge is retried automatically. If the third attempt also fails, the membership is cancelled and the member is pointed back to your available memberships.
Yes. Members switch auto-renewal on or off from their member portal. With it off, the membership ends at the close of its current term unless they renew by hand. Staff can change the setting for a member too, and the member gets an email when they do.
Filter a membership type's members by expiry date to see who expires in any window and whether each one is set to auto-renew. The Active Memberships report shows how your active member count is trending by membership type, monthly or yearly. From there you can reach out personally before a membership lapses.
Yes, with an early renewal window and a discount code. The window lets members renew a set number of days before expiry. Then create a code limited to that membership type with an expiry date, for example 10% off until the end of the month, and share it with the members you want to renew early.
Your data is stored in a secure database that is not accessible to anyone. Users' credit card information is not stored on our platform. We utilize Stripe to process payments, learn more about how they store their data here.
You can! Our team is happy to help migrate data from an excel spreadsheet or an existing platform you utilize today. Contact us for more questions.
Communal directly deposits into your bank account. We do not hold any funds on our platform.
Yes, Communal is fully PCI-DSS compliant as we partner with Stripe as our payment processor. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Communal does not have access to see or store any credit card data as all transactions are sent directly to Stripe.