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Case Study

How Tuscany Reduced Soccer Registration Workload by 500%

See how a volunteer-driven community association saved thousands of hours managing 500+ youth soccer registrations with Communal's all-in-one solution.

5-6X
Workload reduction
10,000
Hours saved
500+
Children served
1
Unified system
Tuscany Community Association

Tuscany Community Association

Tuscany Community Association is a volunteer-driven organization committed to addressing community issues, planning community events, and organizing recreational activities. Annually, they host a community soccer program offering over 500 children an exciting opportunity to make new friends and acquire new skills.

Calgary, Alberta Volunteer-driven Community Association
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The Challenge

Tuscany had a highly popular soccer program, but its growth had begun to overwhelm their small team of volunteers each year. Their previous software required excessive manual workarounds and didn't adequately support their needs.

Every task required 7-8 steps to complete in their old software
Interface was consistently confusing and outdated
Making edits or modifications to records was extremely difficult
Setting up new seasons and teams posed significant challenges
Previous system didn't support membership management adequately
Volunteer coordination required external spreadsheets
No way to offer member-only registration with age restrictions
Manual process for waivers, t-shirt sizes, and communications

The Solution

Communal drastically reduced the number of administrative hours required to manage the community soccer program and successfully resolved all previous issues that were impeding growth.

Intuitive User Experience

Users found it much easier to navigate, and the in-house team had no trouble adapting to its functionalities

Unified Online System

Everything accessible online through one system, available to everyone regardless of location or device

Integrated Volunteer Recruitment

When parents register their kids, the system presents available volunteer shifts relevant to their registration

Automatic Volunteer Discounts

Parents who register as volunteers receive automatic discounts—all payment details processed within the system

Built-in Communications

Seamless communication features allow reaching everyone directly from within the software

Responsive Support Team

The Communal team responds incredibly quickly to feature requests, data assistance, and issue resolution

The Results

5-6X
Reduction in workload

Time required to manage the soccer program reduced by 5-6 times compared to their old process

~10,000
Hours saved

Estimated total hours saved compared to continuing with their previous software solution

Increased
Volunteerism

More parents signed up as coaches thanks to integrated volunteer recruitment and automatic discounts

Reclaimed
Team capacity

Freed from manual tasks, the team can focus on fostering community and expanding the program

"We estimate that we've saved about 10,000 hours compared to our old process. Seriously though, it used to be 5-6 times more work compared to what we do now. One of the best advantages of moving to Communal is the experience with the team—they feel like an extension of our own team and are always very helpful."
Jamie
Executive Director, Tuscany Community Association

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