How EFCL Streamlined Federated Membership Management for 163 Chapters
A federated organization used centralized chapter management to eliminate manual dues reconciliation, gain real-time visibility, and free up staff capacity for higher-impact initiatives across their 163-chapter network.
Edmonton Federation of Community Leagues
The Edmonton Federation of Community Leagues (EFCL) is a national-style parent organization supporting 163 community league chapters across Edmonton. As a federated structure, EFCL provides centralized oversight and coordination while each chapter maintains local autonomy in serving their communities.
The Challenge
As a federated organization supporting 163 community league chapters, EFCL faced significant challenges with inconsistent chapter data, manual dues reconciliation, and limited visibility across their network — common pain points for parent organizations managing multiple chapters.
The Solution
Communal provided federated membership management software that centralized chapter data while preserving local league autonomy — enabling real-time visibility, automated dues reconciliation, and a single source of truth across all 163 chapters.
Standardized chapter membership data across all leagues while maintaining local chapter autonomy
Full, real-time visibility into chapter membership data across the entire federation
Stripe integration eliminates manual chapter dues reconciliation for all 163 leagues
Standardized membership processes across all chapters for a better member experience
Instant roll-up reporting on membership sales numbers critical for primary funder reporting
Easy access to programming, volunteer interests, and demographic information across chapters
The Results
Automated reconciliation across 163 leagues freed up the equivalent of a full-time role, allowing staff to focus on community engagement and strategic priorities
Scalable system enables easy onboarding of new leagues with consistent processes and data standards
Every league using Communal has seen an increase in membership sales since implementation
EFCL can now access membership sales numbers instantly — critical data for their primary funder
"Since onboarding Communal, membership sales have increased for all Leagues that are using it and community engagement information is much easier to access. We no longer have the burden of financial reconciliation for 163 Community Leagues as it is all done within their Communal instances via Stripe. This access has helped us streamline operations and avoid needing a separate full-time position to manage this. Implementing the change management involved some learning and adjustment with volunteer organizations but with Communal's expert guidance and top notch support, we have been very happy with their platform and all the positive changes it has brought for EFCL and the Leagues we support."
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