The short version
ACTIVENet is built for the city parks department with dozens of sites, childcare, aquatics and a procurement office. Communal is built for the community association, league, club or single recreation center that needs the same core jobs (memberships, program registration, facility booking, point of sale) without an RFP. If you have a procurement office, you probably already know which one you are. If your board meets in a rented hall and the treasurer wants a price they can read on a web page, that is Communal.
Where Communal wins
- Published, flat pricing and no contract. $75/mo to 250 members with member CRM, volunteers, donations and POS software included, programs and events +$50/mo, facility booking from +$50/mo by bookable spaces, prorated billing, cancel any module any time. ACTIVENet is quote only and multi-year agreements are typical.
- No per-registration platform fee. Card processing often about 2% with no monthly minimums, settled weekly to your own Stripe Connect account. ACTIVENet's processing fee is a percentage plus a dollar amount on each registration.
- Self-serve start and free migration. A 30-day trial with no credit card, CSV import with mapping, validation and dry run, historical memberships for legacy data, and scoped migration help at no cost.
- Simple admin with real roles. Unlimited admin accounts across Membership, Program, Facility, Finance, Volunteer and other roles. Reviewers describe ACTIVENet's back-end admin as dated and complicated.
- Member-facing details. Apple and Google Wallet cards, household memberships, resident pricing by map boundary, a portal in 11 locales, and donations with CRA and US tax receipts included.
Where ACTIVENet wins
- Enterprise breadth. Activities, facilities, memberships, POS, childcare and mobile apps in one platform. Communal has no childcare ratios, lockers, membership freeze or skill progression, and no native mobile app.
- Scale and hosting. A large installed base of municipal agencies and enterprise-scale hosting. Communal is quoted above 20,000 members.
- Data access for BI. ACTIVE Hub feeds business intelligence tools. Communal offers a REST API, CSV and XLSX exports, Zapier webhooks and an MCP server, but no warehouse-style feed.
- Procurement fit. ACTIVENet is a known quantity for city RFPs, with consulting services and account management built into the deal.
Pricing in practice
You cannot price ACTIVENet from its website. What the public record shows is a transaction-based model: in the 2011 Costa Mesa proposal, $3.94 on a $105 class and a $12,000 annual hosted minimum, plus implementation that third parties estimate at $10,000 to $150,000. Get the per-registration rate, the minimum and the implementation fee in writing and multiply by your registrations. Communal's cost is arithmetic: a 1,000-member association with programs and 5 bookable spaces pays the 1,000-member band plus $50/mo plus $100/mo, with a card fee often about 2% on what you process. Use the plan builder on the pricing page for your exact band.
Who should pick which
| If you are... | Lean towards |
|---|
| A city or county parks department with many sites and a procurement process | ACTIVENet |
| An agency that needs childcare, lockers, membership freezes or aquatics modules | ACTIVENet |
| A department that wants a vendor to run implementation and BI feeds | ACTIVENet |
| A community association or league running soccer, camps and a hall | Communal |
| A single community or recreation center booking courts and rooms | Communal (facilities from +$50/mo) |
| A club or nonprofit that needs published pricing and a trial before any contract | Communal |
| A small town with a council that wants a website included | Price RecDesk beside Communal |
Switching from ACTIVENet
Migration is free and scoped with you, there is no contract, and the 30-day trial needs no credit card, so you can rehearse the import while your current agreement runs out.
- Export from ACTIVENet. Pull household and member records with membership types and expiry dates, program and activity rosters, and facility reservation history to CSV. Check your agreement's end date and notice terms before setting a go-live.
- Map and dry-run the import. Communal's CSV importer maps ACTIVENet columns to membership types, plans, family groups, custom profile fields and tags, validates every row and runs a dry run. Load past seasons as historical memberships so renewal history is kept.
- Go live. Connect Stripe, draw your resident boundary on the map, rebuild programs with capacity and waitlists, set up bookable spaces with approval rules and member pricing, and publish the portal and wallet cards. Turn on POS readers at the front desk last.